April 2, 2011 by Jessica Zorawski
When you send someone a text message, it is only natural for them to reply to it, even if it’s only a simple “k, ill b there.” For this reason, we at Opt It felt it was absolutely necessary to make our short code work the way you need it to. We have been working 24/7 to craft a new, intelligent, and fast algorithm that automatically routes replies directly to your Inbox. This way, if you send out a message asking who can make it tonight, someone can reply “I can! I’m bringing Joey,” and this message will appear in your Opt It Mobile Inbox without the need to enter in your keyword first.
Messages will be sorted in your account as usual, and you’ll have the ability to export this data or sort it based on any particular field. This way, it is very easy to keep track of your messages and responses per person while also having the ability to update each of your customer’s preferences within the software.
There are a number of ways in which this new feature benefits you, as well as creates new opportunities for your marketing mix. First of all, the tool is now better than ever for use amongst employees, making it easier to communicate with everyone on your staff, yet still allowing for individualized responses. This acts as a great motivation tool in terms of feedback. On a day when one of your employees is performing particularly well, send them a quick text stating a job well done (this type of message can also easily be sent to an entire team!).
In terms of customer interaction, this new feature provides you with a multitude of new ways to engage. You can use the replies tool as a market research or quick survey and receive individualized responses. You can receive RSVPs to a guest list or ask questions regarding the location of an event (which you can now answer directly!). You can also ask a big group for feedback on a particular experience, and get individualized information.
In addition, users can now use the “@” symbol to reach your Inbox directly. Users can text “@KEYWORD this is my message” and this message will reach your Inbox directly. Again, this is a great way to gather data and communicate with your members.
Log into your account today and try it out!
January 5, 2011 by Jessica Zorawski
A recent study by ABI Research found that 7 trillion messages will be sent worldwide this year. This massive number is a clear indication of a communication channel that marketers simply cannot ignore.
The study found that a large portion of these 7 trillion messages will be sent by the younger generations. Since these youngsters will inevitably replace the older generations, it is clear that text messages will not only remain but also grow as the prevalent form of communication in this and coming years.
Neil Strother, practice director at ABI Research, is quoted as saying that text messages are “the key communication tool of the modern era. It is a great place for marketers to communicate with consumers.” Quite frankly, he could not have said it any better. The great thing is that Opt It Mobile 3.0 is already available and ready to encompass any size marketing program your business would like to create in order to utilize this channel of communication to reach your consumers.
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December 20, 2010 by Jessica Zorawski
There’s one aspect of Opt It Mobile 3.0 that we feel is extremely useful and helpful for any type of organization that simply doesn’t get talked about enough. It’s available to every Opt It user and it simplifies and increases your ability to communicate with your employees. You’ve probably already guessed what it is: send them a text message!
Setting up a keyword specifically for the purpose of communicating with your staff members can help any business owner in a number of situations. One example is when one employee in unable to attend work at the last minute. With our tool, you can instantly send out a text message to all of your employees asking them to come in and cover the shift. Sending a text like this is more effective than sending an email that people might not read in time and it saves you the effort of calling people to come in. Since almost 95 percent of all text messages are read, you can almost guarantee that all of your employees will see your important message.
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December 3, 2010 by Jessica Zorawski
These days, everyone manages and updates a large portion of their life online. Banking has gone digital, bills are paid electronically, and socializing is done by typing and uploading pictures in lieu of face-to-face interaction. We feel that your Opt It account should be no exception to the new digital age of online management. This is why we’ve made some enhancements to your software to empower you to manage your account more effectively and efficiently.
We have updated the ability to add a new keyword on your own, in seconds, within the software. The software will immediately check to see if your desired keyword is available, and you will be able to start sending text messages from the new keyword in minutes.
How do you do this? Scroll over the Mobile option in the menu bar and click on Manage Keywords. A list of your current keywords will be displayed. Above the list of keywords, you will see a button that says Add Keyword. Click here and a screen will pop up containing all of the options associated with adding a new keyword. You’ll have your choice of adding an internal name and adding the keyword to a campaign. You can also choose the billing plan type for your keyword, either per message or unlimited. You will be asked to select your keyword type (Contest, Forward, Response or Subscription).
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November 30, 2010 by Jessica Zorawski
For any business, it’s important to have a clear view of all business-related activities occurring in order to be able to control, adjust, and respond to elements affecting the business. The same goes for your Opt It account; the ability to see and monitor your activity in a concise and efficient manner is imperative to the success of your mobile campaign. The ability to respond to a customer’s text in a timely and effective manner can oftentimes determine whether that customer remains loyal. Say hello to the newest tab in your Opt It account, which displays your New Inbox Messages.
Within your home page, you’ll find this new tab next to the Top Active Keywords tab. It is called the “New Inbox Messages” tab, and it provides you with a snap shot of all of your recent activity. Previously, you’ve had to filter for this information within the Inbox page. Now, a full overview is available for you on your home page saving you time and allowing you to answer any important replies in a timely manner. This tab displays the keywords with the most recent activity, the number of new messages in the Inbox associated with that particular keyword, and the number of messages sent recently.
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