Attention Service Industry: Mobile Reminders Reign

August 17, 2010 by Jessica Zorawski

A recent survey completed by ABI Research aimed to uncover consumer preferences regarding informational text messages received from businesses. The results are pertinent to any business in the service industry.

The survey’s results describe the types of text message alerts that consumer’s desire. At the top of the list, with 46 percent affirmation, are reminders for an appointment, specifically for a doctors or dentist appointment. Dozens of medical and dental offices have used Opt It to save money on phone call appointment reminders and are now simply sending a text message to their opted in clients.

Coming in a close second are safety alerts such as major storm warnings. These types of messages received 44 percent of interest from consumers. If your business offers a service that is affected by the weather, try sending your customers weather updates to increase business during good weather and decrease their disappointment when the forecast calls for inclement weather.

Activity alerts, such as school cancelations and schedule changes, interested 41 percent of consumers. Preference was also apparent for customer service alerts regarding bills and travel.

The take-away here is obvious: consumers want to be notified regarding appointments, last minute schedule changes, and weather forecasts. They prefer to be notified via text message. Not a surprise, considering everyone has a cell phone these days, right?

Opt It’s text messaging platform is not just a promotional tool- it’s also a communication tool that can be used to inform consumers. If 46 percent of consumers say they would like to receive appointment reminders via text, it is very likely that your clientele will be interested as well. Try it out free for 30 days.

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Tags: ABI Research, mobile reminders, Opt It Mobile 3.0

Posted in: Info, Mobile statistics